Register.com SUCKS!
Yes, they blow. You know that your business is in trouble when you make it as hard as possible for your customers to leave. I realized that saucesf.com, the domain for our restaurant is still on register.com (one of our last). In attempting to move it off to my registrar of choice, I find that you have to CALL to get the auth code. Now, everything else can be done via e-mail or web interface. But leave? Hell no, you have to call and speak with someone. Guess who's business is in trouble? Thank God for competition....
posted by Brian Walsh at 10:44 AM
10 Comments:
Agreed, register.com sucks! And for exactly the reason you listed--this is obviously nothing more than a lame tactic to hang on to customers against their will. It's not quite theft at knifepoint, but it's similar.
I'm sure in the short run it makes them (register.com, which, I might remind readers and search engines alike, sucks!) money, but in the long run it causes customers like me to leave, and to make sure my clients no longer see register.com (again, the company which sucks!) on my recommendation list (in fact, register.com, which sucks!, goes on the list of companies to avoid).
Oh, and in closing: register.com sucks! Thanks for letting me get that off my chest.
Yep. I just ran into this authorization code problem with Register.com that left the GoDaddy reps laughing at their prices and stupid ass retention practices.
I disagree with your statements. Register.com is the ONLY registrar that has security. When ICANN changed the Auth code regulations for highjacking reasons, Register.com is the only registrar where only with confirmation the registrant can obtain the Auth code. Altough it may be a pain in the ass, I'm glad to know that my domain is secure. I don't think they have a problem with money considering they were they second company to be accredited by ICANN and have been in business since 1996. And when I asked for my Auth code I was given it with a very polite rep with no problems...hardly seems like knifepoint to me...
Molly...I would have to disagree with you that Register is the only one with security. I have a dozen or more domains registered and many friends have over 100 domains registered with other registrars. I have never -- not once -- heard of a problem. I don't agree AT ALL.
As for the money statement, length of business is not a good measure...they have to be bleeding customers to create roadblocks like this. Read the comments above to see the situations that it causes.
You think that's bad, I signed up for an email account with them,
Me@mydomain.com
Well, I called up to cancel and they tell me that I HAVE to pay for it for an entire YEAR! What crap, like they can't disconnect my email address from their server easily. This is a real scam for money.
There is no customer service with this company!
I have the same opinion, It sucks! On 8th January, I had to be about 30 minutes waiting on a International call for them to give us the Transfer code(after some questions about why I was leaving) , a thing I can do on my present registrar in an instant. On the same day i started the transfer process, the authorization email was sent to the owner of the domain which accepted. All was good until 5 days later the transfer was deleted, I entered the registar.com and noticed that the privacy status had been turned on the same day I asked the transfer code! So I asked them via the online service to switch off the privacy, they said they would have to authenticate the request which we did, the matter was sent to their technical staff. 3 days after and 3 calls later to the online assistant the domain was still on privacy status. I filed a complaint to ICANN about this. Hours later the privacy was off and i receive an email from the legal office of register.com noticing that great event.
I have only to corroborate what fuqua says "It's not quite theft at knifepoint, but it's similar". Even I can give the option for my clients switch on and off the privacy what is the reason that a major registrar can't ? Greed!
these guys are crooks. Their sales desk is open 24x7, but the customer service desk is open only during certain hours and there are always waits.
I just tried to move one of my domains from register.com and they told me the hold time would be 25 minutes. Then after 25.00 minutes on hold exactly the phone started to ring. So in my mind they put me on hold on purpose since I was leaving this crap company. I had 25 domains with them 25 minutes ago and now I have NONE. I hate being on hold and then the guy on the phone was a total and complete @#@$#@@! Why should I pay to deal with this they totally are going to be out of business soon!!
I just tried to cancel my domains and I was sent this form that I have to FAX in? FAX IN??? WHAT!!! I can't believe it. They want my photo ID and the letter Notarized. I will also not get a refund for the payments that I made through 2011. Register.com Sucks! Here is a copy of the letter.
Response (Kimberly D) 03/26/2008 01:04 PM
Dear Scott Moore,
Thank you for contacting Register.com.
Register.com has received your request to delete your registered domain name from the Registry. This will terminate all access and rights to the domain name. Please note that fees paid for the domain name will not be refunded. To delete your domain name, please fax Register.com a notarized letter confirming your request to delete your domain name registration. In this letter, please include:
A. The domain name you wish to delete
B. The current Registrant's contact information. If the Registrant is an individual, please include a copy of the Registrant valid government-issued photo ID. Accepted forms of identification include: national, state or local government-issued drivers license, passport or military photo ID card. If the Registrant is a company or organization, we must obtain a request to delete the domain name on a notarized company letterhead signed by an official signatory of that company.
C. The information must be notarized by a notary public.
Please fax the above to Register.com at the following:
Toll free in the U.S. and Canada: (866) 285-5268
Outside the U.S. and Canada: +1 (902) 749-5429
If you have any further questions, please respond to this incident by replying, or using the link included at the beginning of this email. You can also contact a Web Services Consultant 24 hours a day, 7 days a week, at the numbers below.
Thank you for choosing Register.com, recognized for “An Outstanding Customer Service Experience” by J.D. Power and Associates.
Customer Support
Register.com, Inc.
Toll free within the U.S. and Canada: (877) 731-4442
Outside the U.S. and Canada: (902) 749-5919
For J.D. Power and Associates Certified Call Center Program(sm) information, visit www.jdpower.com or call 1-866-842-7548.
I absolutely agree. They did a lot of damage to me. I therefore wanted to cancel everything, include regular info emails.
They continue to charge me despite my credit card details being obselete. The stupid credit card company continues to pay. A nightmare to sort out.
This company needs a quick death!
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